convoryxA customer asks for help with a meeting room, but the initial ticket mentions only the laptop. The provider needs to understand the space and clarify who supports each component.
The challenge
Customers describe an experience, while service contracts divide responsibility by device and system. Good context matters before any action.
A connected approach
Convoryx connects endpoint and room perspectives so providers can define a clearer support workflow across IT and AV responsibilities.
IT in your environment
Build the support conversation around both the customer’s Windows estate and its AV equipment. Review device inventory, last check-in, health alerts, and reported patch and protection posture before choosing an authorized support action. Keep customer scope and contractual responsibility explicit; a shared operational view does not replace access permissions or service agreements.
IT management, alongside your AV environment
Support the computers behind the work as well as the technology in the room. Convoryx brings Windows endpoint health, inventory, and support context into the same operational picture.
Monitor PC health
Review CPU, memory, disk, connectivity, and last check-in information. Use alert policies to identify conditions that need attention, and check timestamps before interpreting a reading.
Understand the endpoint
Review hardware and software inventory, applications, services, and processes to give technicians context before troubleshooting.
Support and investigate
Use available Windows remote-support and PowerShell workflows with appropriate authorization. Check remote readiness separately from the agent’s last check-in.
Review patch and security posture
See reported patch, pending-reboot, and installed protection status. Visibility helps prioritize work; it does not imply automatic patch installation, reboots, or antivirus deployment.
Windows and macOS supported. Linux coming soon.
Convoryx supports Windows and macOS today. Linux support is coming soon. Discuss your operating systems and required workflows with us when planning your rollout.
Questions to shape your rollout
What does each agreement cover? How is customer context separated? When should an issue move to another provider?
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