convoryxA site team reports a training-room issue while another location needs help with an office workstation. The central support team needs a clear picture of both sites.
The challenge
Distributed facilities mix office and communication technology with production systems that have different ownership and controls.
A connected approach
Convoryx focuses on IT endpoints and AV context. This example excludes industrial control systems, production machinery, and safety-critical automation.
IT in your environment
Office PCs, engineering workstations within the approved IT scope, and training-room computers need clear ownership and health visibility across facilities. Review inventory, applications, performance, and patch posture before scheduling support. Keep plant control networks, industrial controllers, production machinery, and safety systems outside this workflow.
IT management, alongside your AV environment
Support the computers behind the work as well as the technology in the room. Convoryx brings Windows endpoint health, inventory, and support context into the same operational picture.
Monitor PC health
Review CPU, memory, disk, connectivity, and last check-in information. Use alert policies to identify conditions that need attention, and check timestamps before interpreting a reading.
Understand the endpoint
Review hardware and software inventory, applications, services, and processes to give technicians context before troubleshooting.
Support and investigate
Use available Windows remote-support and PowerShell workflows with appropriate authorization. Check remote readiness separately from the agent’s last check-in.
Review patch and security posture
See reported patch, pending-reboot, and installed protection status. Visibility helps prioritize work; it does not imply automatic patch installation, reboots, or antivirus deployment.
Windows and macOS supported. Linux coming soon.
Convoryx supports Windows and macOS today. Linux support is coming soon. Discuss your operating systems and required workflows with us when planning your rollout.
Questions to shape your rollout
Where is the boundary between IT and production? Who approves access? Which sites and support windows are in scope?
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